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大学监察员

的 mission of the Ombudsperson office is to assist students, employees and members of the public with the resolution of problems to support retention and to foster respect across the college community.

Regardless of the type of complaint or grievance you file, there is a place at Metropolitan 社区 College for your concern to be heard. If your concern involves any the following areas, please see the information below to get started:

  • Report website-related comments or concerns
  • Academic concerns/complaints about an Instructor
  • Appealing academic suspension or dismissal
  • 对大学服务的关注
  • Discrimination/harassment complaints
  • Financial aid appeal process (financial aid satisfactory progress)
  • 级上诉
  • 国际学生
  • 学生行为问题
  • 学生记录上诉程序 

We encourage you to work with the involved college department to resolve your concern or issue, but if you have an issue or concern with a College process or procedure that you are unable to resolve, 请填写 OPE电子竞技官网 Ombuds Assistance Request Form with as much detail as possible.

Depending on the nature of the concern, the Office of the Ombudsperson will either help you connect with the right department or contact you directly. It is the goal of OPE电子竞技官网 to process all submissions in a timely manner. OPE电子竞技官网 will conduct an initial review and acknowledge a submission within two business days of receiving it. If more time is needed, you will be notified.

While we cannot guarantee a specific outcome, we can assist you in better navigating the OPE电子竞技官网 system. We will use the information you provide to improve our processes and procedures when and where warranted.

Questions about the complaint process or a pending complaint? Contact the Office of the Ombudsperson at 531-OPE电子竞技官网-8030. If you need to report an emergency or an immediate threat, contact College Police at 531-622-2222.

To report a Website-related comment or concern, please fill out the form below. When a report is filed, it will be routed to an appropriate contact. Reports will be handled as promptly and discreetly as possible. Use the online form below to contact us.



 

  1. Speak to your faculty member directly, one-on-one.
  2. 如果没有解决, instructor concerns are reviewed by the appropriate academic dean, which is listed in the course syllabus or can be found at: 教务处主任.

Information regarding Academic Standing is available in the OPE电子竞技官网 online Catalog: 学术进步标准. Students on academic suspension or dismissal should sumbmit a 重新入学申请表格

Students are strongly encouraged to resolve any concern by talking with the staff member/faculty/administrator and his/her supervisor, 如果有必要的话, in an attempt to come to a resolution prior to resorting to the College's Ombudsperson.

OPE电子竞技官网 is committed to an environment free of harassment and discrimination. Students who are victims of harassment and/or discrimination are encouraged to file a complaint with the Dean of 学生宣传 and Accountability using the 学生投诉表格. Additional contact information for reporting harassment and discrimination can be found at:

Information regarding financial aid at OPE电子竞技官网 can be found at 金融援助. 访问 令人满意的进展 for information about the OPE电子竞技官网 金融援助 令人满意的进展 standards and appeal process.

Should a student wish to contest a grade earned in a class, procedures are available in the OPE电子竞技官网 online catalog: 级上诉. This process is to be used for disputes regarding final grades. A student who perceives an individual grade received during a course to be unfair must first attempt to resolve the matter informally with his or her instructor.

For information about attending OPE电子竞技官网 as an international student, visit the 国际学生 页面.

 学生帮助和推荐表格 can be used to refer an student who demonstrates disruptive behavior, 个人的困难, mental and/or emotional instability or otherwise causes another member of the campus community to feel distress or concern.

的 学生记录上诉程序 may be used by a student who has had an unforeseen circumstance or life-altering event which affected their ability to complete courses. 的 Record Action Appeal is not to be used to dispute grades, to voice instructor concerns or for questions regarding the College's refund policy. More information can be found at 学生记录上诉程序.

学费/Billing Concerns /Refund 政策 

College refund policy questions are handled by Student Accounts at 531-OPE电子竞技官网-2405.